Noticeboard

Malvern Family Practice

Christmas Holidays 2020

The Practice will close on Thursday 24th December 2020.

Usual surgery hours will resume on Tuesday 29th December 2020

In the event of a medical emergency or other urgent matter please use the following contact telephone numbers as indicated:

Thursday 24th December 1pm to 6pm - 07564028789

For the remainder of the Christmas holiday - 02890744447

 

New Year Holiday

The Practice will close at 1pm on Thursday 31st December 2020.

Usual surgery hours will resume on Monday 4th January 2021.

In the event of a medical emergency, or other urgent matter, please use the following contact telephone numbers as indicated:

Thursday 31st December 1pm to 6pm - 07564028789

For the remainder of the New Year holiday - 02890744447

To help to reduce the potential spread of the coronavirus infection, the Practice reception area will be closed from Monday 16th March 2020 until further notice.  Patients will still be able to contact the Practice by calling 02890267120. 

For the foreseeable future the Practice is advising patients to order repeat medications using the 24/7 recorded prescription line on 02895908859 or the Practice internet.  Patients are also being asked to nominate a Pharmacy to collect their prescriptions.

From the 3rd June 2019 the following change will take place at Malvern.

The practice will no longer have walk in clinics.  You will have to ring between 8:30am and 10:30am and the Doctor or the Practices Advanced Nurse Practitioner will ring you back.  Afternoon triage is for emergencies that cannot wait until the next morning, there will be 15 slots only   PLEASE BE AWARE, THIS SEVICE IS FOR MEDICAL EMERGENCIES ONLY.

Please note that the telephone lines will now close from 5:30pm. In the event of a medical emergency between 5:30pm and 6pm please call 07564028789. After 6pm Please call North and West urgent care on 028 90744447.

Test Results

When you attend for a test of any kind you will be told how long you should expect to wait for the results. Please bear this in mind and only call the surgery after sufficient time has elapsed.  Results will be given between 4:30pm and 5:30pm only.

Our reception staff are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the doctor.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for there release or if they are not capable of understanding them.

 
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