To help to reduce the potential spread of the coronavirus infection, the Practice reception area will be closed from Monday 16th March 2020 until further notice.  Patients will still be able to contact the Practice by calling 02890267120. 

For the foreseeable future the Practice is advising patients to order repeat medications using the 24/7 recorded prescription line on 02895908859 or the Practice internet.  Patients are also being asked to nominate a Pharmacy to collect their prescriptions.

From the 3rd June 2019 the following change will take place at Malvern.

The practice will no longer have walk in clinics.  You will have to ring after 8:30am.  The Doctor or the Advanced Nurse Practitioner will ring you back.  .

Please note that the telephone lines will now close from 5:30pm. In the event of a medical emergency between 5:30pm and 6pm please call 07564028789. After 6pm Please call North and West urgent care on 028 90744447.




We are now operating a telephone triage system.

If you need medical advice, please call the surgery after 8:30am but before 10:30am, be aware, the available slots allocated for that day may be filled prior to the cut off time, you may be asked to call again the next day.  A member of the reception team will ask for some details and pass them onto the clinical team.  our call will be returned on the day so it is important that your phone line is kept free and that you are able to take the return call in a private area where you can speak freely.

A member of the clinical team will return your call, they will assess your needs and decide how best to proceed.  They may decide a video consultation or face-to-face consultation is the best way forward, they will arrange this for you.

It is advisable that you contact the Practice as early in the day as possible, if you miss the cut off time of 10:30am you will be asked to call back the next day except in the case of a medical emergency.

Treatment room appointments.

Due to the restriction imposed by COVID 19, treatment room capacity has been reduced by 50%.  This is to allow time for the equipment to be cleaned in between patients and is necessary to ensure a safe environment for both the patients and staff.

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